Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when booking an appointment, contacting us, submitting an enquiry, requesting information or using other services available through our website.

This may include your name, telephone number, email address, appointment information and other information necessary to provide or coordinate our services.

2. Healthcare Information

Where necessary for the provision of eye care services, we may collect and process relevant healthcare information. Such information is handled with appropriate confidentiality and is used primarily for providing, coordinating and improving healthcare services.

3. How We Use Your Information

Information collected may be used to:

• Process and manage appointment requests.
• Respond to enquiries and communications.
• Provide and coordinate healthcare services.
• Confirm or communicate appointment details.
• Improve our website and patient experience.
• Maintain appropriate administrative records.
• Meet applicable legal and regulatory obligations.

4. Website and Cookies

Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better user experience.

You may adjust your browser settings to manage or restrict cookies. Some website features may not function properly if certain cookies are disabled.

5. Information Sharing

We do not sell your personal information. Information may only be shared where reasonably necessary to provide requested services, operate our website, comply with legal obligations, protect our rights or protect the safety of patients and others.

6. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Third-Party Services

Our website may use third-party services such as appointment booking tools, maps, hosting services, analytics or communication platforms. These services may process information according to their own privacy policies and terms.

8. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction or deletion of certain information.

Requests concerning your personal information can be directed to FORST EYE CLINIC through our contact channels.

9. Children's Privacy

Our website is not intended to independently collect personal information from children without appropriate parental or guardian involvement. Where healthcare services are provided to minors, information may be collected from parents or authorized guardians as appropriate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices. Updates will be published on this page with the revised date.

11. Contact Us

If you have questions about this Privacy Policy or how FORST EYE CLINIC handles personal information, please contact us.